Returns & Exchanges
At Xpressions Adult Stores, we prioritize your health and satisfaction by maintaining strict hygiene standards for all intimate products. While most items are final sale due to sanitary regulations, we offer a straightforward process for addressing manufacturer defects or shipping errors.
Verify Eligibility
Ensure your item is in its original, unopened packaging with all seals intact, as used or opened intimate products cannot be returned for health and safety reasons.
Contact Support
Email our customer care team within 14 days of delivery with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item securely in its original box and use a plain, discreet shipping mailer to ensure your privacy and the protection of the product during transit.
Ship and Track
Affix the provided return label or ship to our warehouse using a trackable service; once received and inspected, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing